September 2025
Usabilla is now part of the GetFeedback CX platform. GetFeedback by SurveyMonkey is an agile CX platform that empowers organisations to move at the speed of today’s customers. With GetFeedback, organisations can listen to customers across all channels, seamlessly connect feedback and customer data to uncover insights, and drive action across teams to improve the customer experience. GetFeedback enables your team to focus less on technology, and more on what matters most — your customers. In June 2020, we announced that Usabilla and GetFeedback — two SurveyMonkey acquisitions — were joining forces to create a flexible, easy-to-deploy multi-channel approach to CX management solutions under one brand as the GetFeedback platform. The GetFeedback platform is well positioned to meet the needs of modern businesses with agility, flexibility and integrations with popular business systems at its core.