September 2025
Freshworks provides customer
engagement software to businesses of all sizes, making it easy for customer
support, sales and marketing professionals to communicate more effectively with
customers and deliver moments of wow. Freshworks offers a full suite of SaaS
(Software as a Service) products that create compelling customer experiences
and lets businesses share a 360-degree view of relevant customer information
internally.
Founded in October 2010, Freshworks Inc. is backed by
Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks
is a 2,000 + team headquartered in San Mateo, California, with global offices
in India, UK, Australia, and Germany. The company's cloud-based suite is widely
used by over 150,000 businesses around the world including the Honda,
Rightmove, Hugo Boss and Toshiba. It’s also used by travel industry leaders
like Travix, Get Your Guide, CTM Travel and Spabreaks.com.