Mital Thakrar
Head of Private Services Bestway HealthcareMain Day 1 | 29th September
11:35 AM FIRESIDE CHAT - How can you create a truly connected commerce customer journey by focusing on continuity across channels?
As customer journeys become increasingly fragmented across channels, devices and touchpoints, the expectation for a seamless experience has never been higher. Yet many retailers still struggle to connect data, systems, and teams to deliver true continuity. With peak approaching and pressure on conversion mounting, this session explores how leading brands are breaking down channel silos to create connected experiences that drive both revenue and loyalty.
- How can you enable customers to move seamlessly between app, social, web and store without losing context?
- How can you use baskets and wishlists as intent signals to prompt and drive revenue across devices and environments?
- How can you integrate your physical stores as a part of the digital journey rather than a separate endpoint?
- How can POS, CRM and eCommerce platforms work together to truly support connected experiences?
Check out the incredible speaker line-up to see who will be joining Mital.
Download The Latest Agenda