Agree or disagree?

Agree: Meriel Neighbour, Global Transformation Director, Boots 

Disagree: TBC

Moderator: TBC

• How can you transform your loyalty programme from what might be perceived as a stale points driven system to reigniting customer interest? 
• What methods and incentives can help you collect zero and first party data to improve personalisation? 
• How can you incentivise customers to take advantage of your loyalty programme?  
• How could a subscription model create a sense of exclusivity which attracts more membership to your loyalty programme? 

Following the panel discussion, you can join a small group of your peers to address a loyalty question put to you by the panellists. A great opportunity to collaborate and share ideas.