09 - 10 September, 2020
Sopwell House Hotel & Spa, St Albans, UK
Agenda Day 2 - 10th September 2020
Thursday, September 10th, 2020
9:10 AM Panel & Polling: How Can You Offer Great Customer Experience and A Consistent Journey From Digital through to In-Store, Reservations and A Range of Delivery Options?
- How do you create the best omni-channel experience for a customer if you are an online and in-store retailer?
- 360 integration of omni-channel – How to achieve consistent customer experience and personalisation across all touch points
- What makes a great eCommerce Click & Collect service and which collection options are working best for other retailers?
- What the future stores look like? Anticipating future customer needs
- How you can ensure you are helping drive your company’s sustainability agenda through your fulfilment strategy?