eTail Connect Autumn 2020

09 - 10 September, 2020

Sopwell House Hotel & Spa, St Albans, UK

Kirsten Groves, Head of Digital Experience and Web Proposition at Kingfisher plc
Kingfisher plc Logo

Kirsten Groves


Head of Digital Experience and Web Proposition
Kingfisher plc

Check out the incredible speaker line-up to see who will be joining Kirsten.

Download The Latest Agenda

Agenda Day 2 - 10th September 2020

Thursday, September 10th, 2020


9:10 AM Panel & Polling: How Can You Offer Great Customer Experience and A Consistent Journey From Digital through to In-Store, Reservations and A Range of Delivery Options?

  •  How do you create the best omni-channel experience for a customer if you are an online and in-store retailer?
  •  360 integration of omni-channel – How to achieve consistent customer experience and personalisation across all touch points
  •  What makes a great eCommerce Click & Collect service and which collection options are working best for other retailers?
  • What the future stores look like? Anticipating future customer needs
  •  How you can ensure you are helping drive your company’s sustainability agenda through your fulfilment strategy?