eTail Connect Autumn 2020

09 - 10 September, 2020

Sopwell House Hotel & Spa, St Albans, UK

Charles-Emmanuel Nelis, Head of Digital at Decathlon UK
Decathlon UK Logo

Charles-Emmanuel Nelis


Head of Digital
Decathlon UK

Check out the incredible speaker line-up to see who will be joining Charles-Emmanuel.

Download The Latest Agenda

Agenda Day 2 - 10th September 2020

Thursday, September 10th, 2020


9:10 AM Panel & Polling: How Can You Offer Great Customer Experience and A Consistent Journey From Digital through to In-Store, Reservations and A Range of Delivery Options?

  •  How do you create the best omni-channel experience for a customer if you are an online and in-store retailer?
  •  360 integration of omni-channel – How to achieve consistent customer experience and personalisation across all touch points
  •  What makes a great eCommerce Click & Collect service and which collection options are working best for other retailers?
  • What the future stores look like? Anticipating future customer needs
  •  How you can ensure you are helping drive your company’s sustainability agenda through your fulfilment strategy?