Laura Ross

Laura has extensive experience in Transformation, Strategy, Programmes, Operations Developments and Project leadership. Following roles at O2, Vodafone and Capita/Serco, Laura has brought her experience into the retail sector; first as Head of Multi-Channel and now as Holland & Barrett’s first Head of Customer Transformation. Laura loves creating a buzz with the teams and leaders she works with and thrives on challenging the status quo. Generating both a culture of excitement as well as inquisitiveness, she loves teasing out the hidden details to make the best results for organisation and customer, a reality.