Graeme Matheson

Graeme has worked in contact centres and outsourcing for over 25 years holding a range of roles on both the supplier and buyer side in telecoms, financial services and retail. A passionate believer in the importance of delivering excellent customer experience regardless of channel or geography he has spent his career supporting and enabling multi-channel contact strategies to provide great customer service, every time. Graeme currently leads the Planning & Performance team in John Lewis & Partners where he has accountability for the Partnership’s outsourced customer contact centres in addition to planning, forecasting, data analysis and MI for the in house estate