Day 2 | 1st October
- How can integrating marketing, service and trading data be used to improve experience orchestration across channels?
- How can customer insights be used to align eCommerce and CX teams around shared KPIs?
- How can breaking silos between online and offline data be used to create a single view of the customer?
- How can cross-functional collaboration be used to activate data that already exists but goes unused?
Check out the incredible speaker line-up to see who will be joining Duncan.
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